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Customer returns are items that have been purchased either from a brick and mortar store location or an online/ecommerce marketplace. The condition of these items varies greatly based on the retailers specific return policy. The more strict the return policy the better the quality of returned merchandise (typically but not always). The merchandise contained in a customer return lot or truckload is not always 100% customer returns. Often times retailers mix overstock, seasonal, shelf pull and new merchandise in with returned merchandise. Customer returns are not for everyone as these lots and truckloads require processing, testing and minor repairs of the merchandise to maximize your profit.

This depends on the type of lot or truckload you purchase. Overstock and shelf pull lots will contain less than 10% damage. Customer returns will typically have a mixture of items in various conditions and damage rates vary based on the retailers specific return policy.

Defective and/or broken and returned by the customer
Minor Cosmetic defects such as scratches or dents.
Out of its original package or box
Missing items such as remotes or hardware
Items used by the store as a display
Damaged or destroyed packaging
Items removed from the shelf by the retailer
Retailer is overstocked in the specific item or it’s out of season
The manufacturer has discontinued the items.
The UPC barcode has been defaced and cannot be scanned at the register by the retailer.

We offers both manifested and unmanifested pallets and truckloads.

In the case of manifested goods, you will be able to get a fairly detailed list of items included. The manifests will typically include quantity and cost of each item as well as a description of the merchandise.

In the case of unmanifested pallets and truckloads, we will do our best to describe the mix of products, provide many pictures and a detailed description, but we do not inspect or go through these pallets in detail making it impossible to have a list of all items contained on the pallet or truckload.

If you have a valid state business license it will prevent you from paying any applicable sales tax but it is not required to make a purchase.

Pallets can be picked up during normal business hours at our Farmington Hills, MI facility. Truckloads will be shipped using our logistics partners. We negotiate the lowest possible rates for freight!